Heiko Gebauer

PD Dr. Heiko Gebauer

Département Sciences sociales de l’environnement


Heiko leads the group on Business Innovation for Sustainable Infrastructure Services. This research group belongs to the cluster on Business Innovation and Transition Management. He is also a Professor at the Service Research Center of the Karlstad University in Schweden and lectures at the Universität St. Gallen. Before that, Heiko was leading the competence center for the management of industrial services at the University of St.Gallen.

Main Research Themes

Business Innovation for Sustainable Infrastructure Services
The current research theme on business innovation for sustainable infrastructure services concentrates on market-based approaches for water, sanitation, waste and energy services in low-income countries. Co-operations exist with private firms, public organizations, and social entrepreneurs. The basic idea is to support water, sanitation, waste and energy service providers to reach a larger commercial and social scale. We are interested in the business model innovations, which make the scaling-up process financially sustainable. We focus on following research questions.

Research questions
What types of business models do exist for water services? How to innovate the business model for water services to move successfully from a pilot to a larger scale?

What type of business models do exist for sanitation services?
How to innovate the business model for sanitation services to move successfully from pilot to a larger scale? 

More information can be obtained from the website of the research group.

Service business development in manufacturing firms
The research theme on services in manufacturing companies aims at questions related to the strategic shift from product-oriented company towards solution providers. We have developed management approaches, which support manufacturing companies to develop a service business and to combine product and services into customer-specific solutions. Heiko has more than a decade of experience in this field and gets invited to key note presentations at conferences and management meetings. He covers topics such as service controlling, commercialization, innovation, organization, service strategies, international service management, and service business in China.


2014: Javier Reynoso and Heiko Gebauer have received the social impact award from the Journal of Service Management. The article "An agenda for service research at the base of the pyramid" was rewarded for its important social contribution to the service research community. The article develops an agenda for service research in low-income countries.

2012: Heiko achieved place 15 among all participating German-speaking management researchers under the age of 40 (Handelsblatt-Ranking)

2012: Heiko achieved place 182 among German-speaking management researchers according to their overall academic career (Handelsblatt-Ranking).

2012: The article entitled “Global approaches to the service business in manufacturing companies” authored by Gunther Kucza and Heiko Gebauer and published in the Journal of Business & Industrial Marketing has been chosen as a Highly Commended Award Winner at the Literati Network Awards for Excellence 2012.

2010: Heiko received the Junior Scientist-Award 2010 for strong research performance and contributions to the field of Business Innovation at the University of St.Gallen.

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In diesem Projekt arbeiten wir mit Organisationen zusammen, um Treiber und Barrieren für die Skalierung von Wasserkiosken zu identifizieren.
In diesem Projekt wenden wir Geschäftsmodelldenken auf vielversprechende und innovative Technologien im Wasser- und Sanitärbereich an.

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Publications sélectionnées

Ulaga, W.; Estoquié, F.; Gebauer, H.; Grab, E.; März, S.; Soler, P.; van der Velden, H.; Renault, C. (2013) From product to service: navigating the transition, insights@imd, 26, 1-4, Institutional Repository
Truffer, B.; Binz, C.; Gebauer, H.; Störmer, E. (2013) Market success of on-site treatment: a systemic innovation problem, In: Larsen, T. A.; Udert, K. M.; Lienert, J. (Eds.), Source Separation and Decentralization for Wastewater Management, 209-223, Institutional Repository
Schöbitz, L.; Zurbrügg, C.; Gebauer, H.; Strande, L. (2013) Waste-based business models for resource recovery, Sandec News, 14, 6, Institutional Repository
Gebauer, H.; Reynoso, J. (2013) An agenda for service research at the base of the pyramid, Journal of Service Management, 24(5), 482-501, doi:10.1108/JOSM-04-2013-0090, Institutional Repository
Tilley, E.; Strande, L.; Lüthi, C.; Mosler, H.-J.; Udert, K. M.; Gebauer, H.; Hering, J. G. (2014) Looking beyond technology: an integrated approach to water, sanitation and hygiene in low income countries, Environmental Science and Technology, 48(17), 9965-9970, doi:10.1021/es501645d, Institutional Repository
Soltes, E.; Thakkar, A.; Survé, I.; Gebauer, H. (2014) Welcher Standort ist der beste?, Harvard Business Manager, 78-85, Institutional Repository
Meierhofer, R.; Flückiger, C.; Gebauer, H. (2014) Evaluating of distribution models for household water treatment products in Kenya, 1-6, Institutional Repository
Meierhofer, R.; Flückiger, C.; Gebauer, H. (2014) Evaluating distribution strategies for ceramic filters in Kenya and Bolivia, Sandec News, 15, 22-23, Institutional Repository
Gebauer, H.; Saul, C. J. (2014) Business model innovation in the water sector in developing countries, Science of the Total Environment, 488(1), 512-520, doi:10.1016/j.scitotenv.2014.02.046, Institutional Repository
Larsen, T. A.; Gebauer, H.; Gründl, H.; Künzle, R.; Lüthi, C.; Messmer, U.; Morgenroth, E.; Niwagaba, C. B.; Ranner, B. (2015) Blue Diversion: a new approach to sanitation in informal settlements, Journal of Water Sanitation and Hygiene for Development, 5(1), 64-71, doi:10.2166/washdev.2014.115, Institutional Repository
Kowalkowski, C.; Windahl, C.; Kindström, D.; Gebauer, H. (2015) What service transition? Rethinking established assumptions about manufacturers' service-led growth strategies, Industrial Marketing Management, 45, 59-69, doi:10.1016/j.indmarman.2015.02.016, Institutional Repository
Gebauer, H.; Worch, H. (2015) Absorptive Capacity (of Organizations), In: Wright, J. D. (Eds.), International Encyclopedia of the Social and Behavioral Sciences, 12-19, doi:10.1016/B978-0-08-097086-8.73106-0, Institutional Repository

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Téléphone: +41 58 765 5484
Fax: +41 58 765 5802
Adresse: Eawag
Überlandstrasse 133
8600 Dübendorf
Bureau: FC E16

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Expert en

pays en voie de développement, urbanisme, concepts technologiques, recherches transdisciplinaires

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